FAQ


Q: How much money will I make on consignment items?

A: Consignment money is paid out 50/50
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Q: How often should I check my account for money?

A: It is recommended that you check no sooner than 6 weeks after your appointment.
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Q: Can I stop in anytime to pick up and/or check my account?

A: Chris and Lisa are the only ones who can check your account. To save time, call ahead first to see if they are available to check it. If they are, and you do have money, they can pull it that day for you to come and pick it up. You can also pick up any money when you have a scheduled appointment.
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Q: What if I can't come to the store and pick it up? Can you mail it to me?

A: Yes. If you would like a check mailed to you, please send a self-addressed stamped envelope to:
   
     Lisa Walker
     P.O. Box 132
     Cambridge Springs, PA 16403

Due to our volume, a two-week turnaround should be expected.
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Q: I don't have a consignment number yet. When will I be assigned one?

A: After your first appointment, you will fill out your card and be given a number. Please keep this number for future reference. It is important that you know it when making subsequent appointments and for making inquiries on your account.
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Q: If my items don't sell, will they be given back to me?

A: Clothing is kept 3 months, after which it is marked down 20% and then 50%. If it does not sell after the final markdown, it is pulled and then donated to the City Mission. We do not return items, so, if it is near and dear to your heart, please do not bring it in for consignment.
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Q: I thought my items were worth more than what you've priced them at. Can I ask that you mark them up?

A: Our goal is to sell your items. We will try to get the best for the items you leave with us, but no guarantees or promises can be made. Please remember that we are a store, and not a museum.
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Q: I already have a consignment number. I want to stop in with an item that I think you can sell. Is it okay if I don't have an appointment?

A: Due to the large volume of items and appointments that we have every day, we can not accept walk-ins. We make no exceptions.